Kidd, A.

HP Laboratories Bristol, HPL-2002-338.

Keyword(s): pervasive mobile computing, consumer experience.

Abstract: This report documents research undertaken in the summer of 2001 to investigate the nature of visitor experiences at the
Explore@Bristol interactive science museum. The experimental work involved an observational study of visitor behaviour at six of
the exhibits in Explore, augmented by interviews and discussions. The outcome is a provisional model of visitor experience
identifying three dimensions that might make such experiences compelling: Drama/Sensation, Challenge/Self Expression, and
Social. Though developed in the context of Explore, we consider the model to have wider application in the consumer space.

25 Pages

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